Refund & Return Policy

At Paawan Herbal – Ayurved Health House, we are committed to delivering high-quality Ayurvedic and herbal healthcare products to our customers. If you are not completely satisfied with your purchase, our refund and return policy is designed to ensure a smooth and transparent process.

Return Eligibility

You may request a return or replacement under the following conditions:

  • The product received is damaged during shipping.
  • You received the wrong product.
  • The product is defective or unusable.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

Return Request Time

Customers must notify us within 48 hours of receiving the product if there is any issue with the order. Requests made after this period may not be eligible for return or replacement.

Non-Returnable Items

Due to the nature of herbal and healthcare products, we cannot accept returns for:

  • Opened or used products
  • Products without original packaging
  • Items returned after the allowed return period
Refund Process

Once the returned product is received and inspected by our team, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Replacement Policy

In case of damaged or incorrect products, we may offer a replacement instead of a refund depending on product availability.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error such as sending the wrong product or a damaged item.

How to Request a Return

To initiate a return or refund request, please contact our support team with the following details:

  • Order Number
  • Product Name
  • Reason for Return
  • Photo of the product (if damaged or incorrect)
Contact Information

If you have any questions regarding our Refund Policy, please contact us:

Email: paawan.india@gmail.com
Mobile: +91 9039222677

Raipur Office
Shastri Chowk, G.E. Road
Raipur, Chhattisgarh – 492001

Bilaspur Office
Near Maharana Pratap Chowk
Vyapar Vihar Road
Bilaspur, Chhattisgarh – 495001

This policy may be updated periodically to reflect changes in our services and customer policies.

Scroll to Top