Refund & Cancellation

At Paawan Herbal, customer satisfaction is our priority. We strive to deliver high-quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled before they are processed and dispatched from our warehouse.
• Once an order has been shipped, cancellation requests may not be accepted.
• To request an order cancellation, please contact our customer support team as soon as possible with your order details.

Refund Eligibility

Refunds may be considered under the following circumstances:

• You receive a damaged product.
• You receive an incorrect product.
• Your order is lost during transit and is confirmed undelivered by the courier partner.
• The product delivered is significantly different from the item ordered.

Non-Refundable Situations

• Products that have been opened, used, or partially consumed.
• Requests made after the specified reporting period.
• Products damaged due to misuse, improper storage, or handling after delivery.
• Delays caused by courier services, weather conditions, or circumstances beyond our control.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. To process your request, we may require:

• Order number
• Photographs of the product and packaging
• A brief description of the issue

Refund Process

• Once your refund request is reviewed and approved, the refund will be initiated.
• Refunds are generally processed to the original payment method used during purchase.
• The time required for the refund to reflect in your account depends on your bank, payment gateway, or card provider.

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue reported.

Contact Us

For cancellation, refund, or replacement requests, please contact:

Paawan Herbal (Ayurved Health House)
Email: paawan.india@gmail.com
Phone: +91 90392 22677

Policy Updates

Paawan Herbal reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on this website.