Shipping Delivery Policy

At Paawan Herbal, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines the terms and conditions related to order processing, shipping, and delivery of products purchased through our website.

Order Processing

• Orders are typically processed within 1-3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.

Shipping Coverage

We currently deliver products across most locations within India through trusted courier and logistics partners.

Estimated Delivery Time

• Metro Cities: 3-7 business days
• Tier 2 & Tier 3 Cities: 5-10 business days
• Remote Locations: 7-14 business days

Delivery timelines are estimates and may vary depending on the destination, courier partner, weather conditions, or other factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Special offers such as free shipping may be available on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you may receive tracking details via email, SMS, or WhatsApp (where applicable). You can use the tracking information to monitor the status of your shipment.

Delivery Attempts

• Courier partners may make multiple delivery attempts.
• Please ensure that someone is available at the delivery address to receive the package.
• Incorrect or incomplete addresses may result in delays or failed deliveries.

Damaged or Missing Items

If you receive a damaged package or if any item is missing from your order, please contact our customer support team within 48 hours of delivery with photographs and order details for assistance.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including weather conditions, transportation disruptions, public holidays, natural disasters, or courier-related issues.

Contact Us

For shipping-related queries, please contact:

Paawan Herbal (Ayurved Health House)
Email: paawan.india@gmail.com
Phone: +91 90392 22677